Over the past month or so we have been installing a new phone system at my workplace. It had been several years since we updated and this experience really brought home some significant changes in how we communicate, not only in the business world, but at home as well.
As we were designing the new installation we had to inventory all the devices that needed to be connected to a new system. The old system had five fax machines connected. An investigation of the use of these machines showed that one would be more than enough to handle the fax traffic. Faxes have been almost entirely replaced in the business world by other much greener and efficient technology. Instead of faxing paper documents, scanning and creating PDF copies of documents that can be attached to emails have saved thousands of trees and in our case at least 4 telephone lines.
Long distance telephone costs have gone from a significant business expense to one that is hardly worth tracking. Calls that once cost dollars now cost pennies. But it is not only the cost of the calls that has diminished; the number of calls placed on a daily basis is a fraction of what it was only 10 years ago. Email and the web have changed the way be communicate, order supplies and even negotiate contracts.
Rather than picking up the phone and calling some supplier, we now just find the web site, look through the catalog, make a selection, arrange for payment and choose the method of shipping. All of this is done free on the Internet and all requires neither a phone call nor fax. Also we don’t have to wait for a west coast office to open 3 hours after we come to work to place an order.
Perhaps the biggest shift is in use of regular mail. Rather than getting a large sack of mail delivered each day, the carrier usually has a small batch to drop off and most of that is junk mail. It is no wonder that the US Post Office is falling on hard times.
I find it both telling and funny that the US Post Office is running a series of ads on TV touting the benefits of “real” mail. The spot shows smiling faces of carriers and customers in a “Norman Rockwellian” small town gushing over receiving a letter or more likely a chance to win a million dollars from Publishers Clearinghouse. If you want to contact the post office don’t send a letter. The spot ends with a tag line giving a web address for more information.
The digital age affords almost instantaneous communication with less cost that ever before. The way we communicate isn’t changing, it has changed.
Monday, February 27, 2012
Monday, February 20, 2012
Connected Cars
The advertisements for cars and trucks have begun to tout some new features. Not only are the new ads promoting good gas mileage, cool headlights and attention-grabbing design, they are emphasizing connectivity. While mobile phones in cars and services like OnStar have been around for many years, high speed mobile connectivity and even true Internet access has been slow to find its way into family car. That is changing at freeway speed.
Cars now have a variety of cool new features. Some high end models have systems that continuously monitor the cars status and transmit that information back to the dealer. So a failing exhaust sensor in your engine, a bad break rotor or burned out tail light may be known to Clyde, your service technician, before you know about it. You may get a call from Clyde inviting you to stop in rather than you calling to make a service appointment.
Adding two way communications capacity to traditional GPS services allows easy tracking of vehicles. Major trucking and delivery companies have used this technology for years allowing you to know when that package of cookies from Aunt Edna will be on your front porch. While privacy issues loom large with these features, knowing exactly where your teenage son is on a Friday night may for many parents trump privacy concerns.
We have often discussed in these columns various online music services like Pandora, Spotify and iTunes Radio. These have been not been readily available in cars unless you used a smartphone connected to your auto’s sound system. Even with Bluetooth technology for this connection, this was not always a seamless experience. With true Internet access provided to automobiles using 4G and other WIMAX networks, listening to your favorite Cincinnati radio station while driving on the LA Freeway will be as easy as it is now to listen while driving on I-74.
Don’t look for a slide out keyboard for mobile texting replacing the cup holder on your dashboard or a pull down high definition TV hanging from your rearview mirror. Car makers need to provide online based functions that truly assist rather than distract the driver. Nevertheless, reading the sticker on your next new car may well require you to compare Internet speed along with miles per gallon and engine horsepower as you choose that new ride.
Cars now have a variety of cool new features. Some high end models have systems that continuously monitor the cars status and transmit that information back to the dealer. So a failing exhaust sensor in your engine, a bad break rotor or burned out tail light may be known to Clyde, your service technician, before you know about it. You may get a call from Clyde inviting you to stop in rather than you calling to make a service appointment.
Adding two way communications capacity to traditional GPS services allows easy tracking of vehicles. Major trucking and delivery companies have used this technology for years allowing you to know when that package of cookies from Aunt Edna will be on your front porch. While privacy issues loom large with these features, knowing exactly where your teenage son is on a Friday night may for many parents trump privacy concerns.
We have often discussed in these columns various online music services like Pandora, Spotify and iTunes Radio. These have been not been readily available in cars unless you used a smartphone connected to your auto’s sound system. Even with Bluetooth technology for this connection, this was not always a seamless experience. With true Internet access provided to automobiles using 4G and other WIMAX networks, listening to your favorite Cincinnati radio station while driving on the LA Freeway will be as easy as it is now to listen while driving on I-74.
Don’t look for a slide out keyboard for mobile texting replacing the cup holder on your dashboard or a pull down high definition TV hanging from your rearview mirror. Car makers need to provide online based functions that truly assist rather than distract the driver. Nevertheless, reading the sticker on your next new car may well require you to compare Internet speed along with miles per gallon and engine horsepower as you choose that new ride.
Sunday, February 12, 2012
MagicJack Can Be a Real "Plus"
If you are a late night TV viewer you most likely have seen the commercials for MagicJack. Like so many late night pitches, the claims seem a bit far fetched. The ads promise free domestic and international long distance calling, no monthly phone bills, free voice mail and you can keep your current number. It does sound like magic.
Well, it is not “magic” since you do need to use the phone “jack.” Nevertheless, for some the MagicJack could save you money on your monthly phone service and long distance calling. It is a small device that plugs into your home broadband Internet connection and allows you to make virtually free phone calls to and from anywhere in the US and Canada by using the Internet rather than the traditional Ma Bell networks. You can call back to the US from other countries for free using your computer and the MagicJack but calls “to” countries other than the US and Canada are not free.
MagicJack is one of several products that use VOIP technology. (Voice Over Internet Protocol) The first year will cost you about $40 and each year thereafter about $20. So it can be a great deal. There are a few things that you need to understand however.
First of all, the low annual cost is somewhat overstated since you do need to have high speed Internet access in your home. So to really compare your savings over a traditional telephone line from Cincinnati Bell you need to factor in the monthly charge you are paying for Road Runner or Cincinnati Bell’s DSL service.
Another potential downside, especially in our area that has way more than our share of power outages, is that if you loose power, your phone will not work. In the dark ages before mobile phones, this could have been a real issue. Now, since many of us have one or more cell phones, losing the landline is much less of an issue.
Like many VOIP services, you will need to register your address and phone number with your local 911 service so they can identify the location of a call coming from a number associated with your address. This is very important and the MagicJack user’s guide will take you through this process.
The package comes with free directory assistance, free call waiting and free voice mail. While I have not installed it myself, others indicate that it was mostly painless. You can plug in multiple phones as well as the base station for your cordless phones.
When MagicJack was first introduced, it required that it be connected to a computer and that computer needed to be powered up 24/7 for the phone to work. That was a major downside. The new version, called the MagicJack Plus, does not require a computer and can be plugged into an 110v outlet.
The bottom line is that, unlike many late night offerings, this product works pretty much as advertised. It isn’t for everyone, but it may be worth a second look for many.
Well, it is not “magic” since you do need to use the phone “jack.” Nevertheless, for some the MagicJack could save you money on your monthly phone service and long distance calling. It is a small device that plugs into your home broadband Internet connection and allows you to make virtually free phone calls to and from anywhere in the US and Canada by using the Internet rather than the traditional Ma Bell networks. You can call back to the US from other countries for free using your computer and the MagicJack but calls “to” countries other than the US and Canada are not free.
MagicJack is one of several products that use VOIP technology. (Voice Over Internet Protocol) The first year will cost you about $40 and each year thereafter about $20. So it can be a great deal. There are a few things that you need to understand however.
First of all, the low annual cost is somewhat overstated since you do need to have high speed Internet access in your home. So to really compare your savings over a traditional telephone line from Cincinnati Bell you need to factor in the monthly charge you are paying for Road Runner or Cincinnati Bell’s DSL service.
Another potential downside, especially in our area that has way more than our share of power outages, is that if you loose power, your phone will not work. In the dark ages before mobile phones, this could have been a real issue. Now, since many of us have one or more cell phones, losing the landline is much less of an issue.
Like many VOIP services, you will need to register your address and phone number with your local 911 service so they can identify the location of a call coming from a number associated with your address. This is very important and the MagicJack user’s guide will take you through this process.
The package comes with free directory assistance, free call waiting and free voice mail. While I have not installed it myself, others indicate that it was mostly painless. You can plug in multiple phones as well as the base station for your cordless phones.
When MagicJack was first introduced, it required that it be connected to a computer and that computer needed to be powered up 24/7 for the phone to work. That was a major downside. The new version, called the MagicJack Plus, does not require a computer and can be plugged into an 110v outlet.
The bottom line is that, unlike many late night offerings, this product works pretty much as advertised. It isn’t for everyone, but it may be worth a second look for many.
Monday, February 6, 2012
SOPA and PIPA Debate Ongoing
So what’s all the buzz about SOPA and PIPA? Well, it is not a new Disney flick featuring cute little fuzzy animated characters. Rather, SOPA - Stop Online Piracy Act and PIPA - Protect IP Act, are bills that were to be considered in the US House and Senate respectively. Both are aimed at preventing unauthorized sharing and use of published copyrighted material. Movie makers, music publishers and other providers of online content are increasingly concerned that anyone can copy what they’ve created and use and share the materials without paying. After a backlash from major online services the bills have been tabled for now, but the issue is far from resolved and remains the 800 pound gorilla in the room.
The argument that digital pirating is eroding profits and viability and, as such, is a major threat to their businesses is not a new concern. This new salvo has the support of some major players in the US economy like the U. S. Chamber of Commerce, the Motion Picture Association of America and the Walt Disney Company to name only a few. All contend that without this legislation serious damage to their bottom line will lead to significant reductions in the quantity and quality of movies, music and other programming.
Critics of these efforts to censor Internet providers like Google, Yahoo and Bing, whose search engines connect millions to content, and Wikipedia, whose collaborative encyclopedia has become a household word, argue that as written, SOPA and PIPA go much too far to censor what they do and in reality will have little effect on the problem.
The Internet companies have argued that SOPA and PIPA force them to be online police. The legislation holds them responsible if users of their sites link to pirated content. The companies said the bills could require your Internet provider to block websites that are involved in digital file sharing. All of this, they complain, is contrary to the very basic concept of an open Internet.
There is no question that we must find a way to make sure that copyrighted content is protected. Intellectual property like songs, books, photographs and art on the Internet must have the same protection as they do in the brick and mortar retail world. You can’t walk into Macy’s and help yourself to a shirt or pair of socks bypassing the cash register as you exit without the judicial consequences of stealing. You shouldn’t be able to download a book or piece of music that represents someone’s livelihood without paying for it.
Right now we need to strike a balance. It is one thing to go after people profiting from other’s work. It is another thing to try to close down YouTube because someone posted a video of a birthday party where a piece of copyrighted music was sung.
The argument that digital pirating is eroding profits and viability and, as such, is a major threat to their businesses is not a new concern. This new salvo has the support of some major players in the US economy like the U. S. Chamber of Commerce, the Motion Picture Association of America and the Walt Disney Company to name only a few. All contend that without this legislation serious damage to their bottom line will lead to significant reductions in the quantity and quality of movies, music and other programming.
Critics of these efforts to censor Internet providers like Google, Yahoo and Bing, whose search engines connect millions to content, and Wikipedia, whose collaborative encyclopedia has become a household word, argue that as written, SOPA and PIPA go much too far to censor what they do and in reality will have little effect on the problem.
The Internet companies have argued that SOPA and PIPA force them to be online police. The legislation holds them responsible if users of their sites link to pirated content. The companies said the bills could require your Internet provider to block websites that are involved in digital file sharing. All of this, they complain, is contrary to the very basic concept of an open Internet.
There is no question that we must find a way to make sure that copyrighted content is protected. Intellectual property like songs, books, photographs and art on the Internet must have the same protection as they do in the brick and mortar retail world. You can’t walk into Macy’s and help yourself to a shirt or pair of socks bypassing the cash register as you exit without the judicial consequences of stealing. You shouldn’t be able to download a book or piece of music that represents someone’s livelihood without paying for it.
Right now we need to strike a balance. It is one thing to go after people profiting from other’s work. It is another thing to try to close down YouTube because someone posted a video of a birthday party where a piece of copyrighted music was sung.
Subscribe to:
Posts (Atom)